Hi there, I will tell you whole story here i am too tired to call again and again and explain same things to each and every customer server of ksy.
I applied for sky mobile contract and sim plans of 5 GB. I went to xyz place in Uk and from there they connected me to one of customer server and he helped me setup the account and agreement. later I came home and I was meant to receive the order by 24th Feb but the DPD dropped the sim only by post box and took the device back. Later after one day I saw DPD being taking device back to sky, I contacted the sky customer service by phone call. And I was being told that i had post credit problem and my device was taken. They said me We will investigate about it more and contact me but i never received the call. After few days I called again and told same thing then they forwarded me to backend team and they said me same thing then i checked with my Experian but everything was fine and even my score had gone up and I told everything to her and she said me she will issue the new case and will ask third party company to review the case again and give me the device but then again she said we will contact you soon. But again I never heard back. After week and more I contacted again and I didn't wanted any more trouble and asked sky customer service to refund my money back and cancel the device. She said she has done it and assured me 100% that she did it and I told her I don't just want to hear the words I need and email mentioning the issue has been raised and my refund is processed , she told me it has been processed and i will definitely receive an email. Now guess what I never received the email nor my money being refunded. Now I am too tired to bring up the same issue. If you don't want to give something to customer just say it straight please don't make us troubled. It has raised hard credit check on Experian because this is completely unacceptable. I have score above good and have proper cards, incomes and history. clearly there is something wrong with sky customer service assistant. Every time I contact them I have noticed that they want us to say that our problem is solved , they have helped, their service is good , give them ratings but at the end the problem remained same. I am being serious I will post this complaint online soon if sky doesn't come in contact with me. This is clearly troubling act to public. I have no more option it's being a month and I am tired and don't have time to call every one of sky customer server and repeat same thing 1000 times. Anyone here has same issues? Help me how to get it to actually right person.
