device delivery

[skykatie1]

I placed an order for an ipad 2025 model on 16 august and have still received no tracking number or expected delivery date. Every time i check the Sky app it just says In Progress-Coming soon. With it being a week since I placed the order I'm now starting to worry if it will actually arrive as it never even said out of stock item or anything when i placed the order. I've tried to use the sky evening live chat waited 30 mins and was never connected to an agent and the virtual assistant is completely useless. 

[63johnw]

Hi @skykatie1  coming soon means sky are waiting for new stock. Keep an eye on your order status. The sky CS will not know any more that what's showing in the status page. 

[JJollymum]

Hi, I am having this problem with a new hand set. Ordered on Friday, said it was in stock and would be delivered with in the week. I too couldn't see any tracking information so got in touch. They said it was on back order and could be 1-2 weeks. I need it by the end of this week. So I cancelled and bought a different colour that I was guaranteed was in stock and would be delivered by Friday.  I have the same message about it being on back order. So I have been online to sky on their chat service. No help whatsoever even though it was a recorded line and guaranteed delivery by Friday. They knowingly sold a credit agreement device knowing they couldn't fulfill my order. 
im furious. Good luck with you order.

[Daniel0210]

@JJollymum 

Stock levels will change multiple times an hour so there's no guarantee a particular device / colour with be immediately available.