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Discussion topic: data roaming spend cap reaching in one day

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This message was authored by AdamS333 This message was authored by: AdamS333

data roaming spend cap reaching in one day

Set a spend cap of £40 for my daughter travelling in Thailand yesterday, yet today i receive a text message saying the limit has been reached already? How is that possible when it shoiuuld be £2 per day?


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This message was authored by caesarome This message was authored by: caesarome Answer

Re: data roaming spend cap reaching in one day

Posted by a Superuser, not a Sky employee. Find out more

@AdamS333 wrote:

How is that possible when it shoiuuld be £2 per day?


@AdamS333 

It isn't £2 per day as "Rest of the World charges" apply as you can see here:

https://www.sky.com/help/articles/sky-mobile-roaming-destinations-and-charges

 

So it is:

 

£0.36 per MB (not GB) formobile data

£0.72 per minute to calls to UK mobiles and landlines

£0.14 for receiving a call.

£0.14 for texts to local and UK mobiles

£0.58p per picture message to UK mobiles.

 

So your daughter could burn through this quite quickly.

 

 

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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: data roaming spend cap reaching in one day

Posted by a Superuser, not a Sky employee. Find out more

@AdamS333 wrote:

Set a spend cap of £40 for my daughter travelling in Thailand yesterday, yet today i receive a text message saying the limit has been reached already? How is that possible when it shoiuuld be £2 per day?


Thailand is not included within the £2 roaming passport.  (Only EU and some other territories are included within that passport)

 

It's a 'rest of world' location where you pay per use:

36p per MEG of data

72p per MINUTE to call UK

14p per MINUTE to receive calls

14p per SMS

I am just another Sky customer and my views are my own
This message was authored by caesarome This message was authored by: caesarome Answer

Re: data roaming spend cap reaching in one day

Posted by a Superuser, not a Sky employee. Find out more

@AdamS333 wrote:

How is that possible when it shoiuuld be £2 per day?


@AdamS333 

It isn't £2 per day as "Rest of the World charges" apply as you can see here:

https://www.sky.com/help/articles/sky-mobile-roaming-destinations-and-charges

 

So it is:

 

£0.36 per MB (not GB) formobile data

£0.72 per minute to calls to UK mobiles and landlines

£0.14 for receiving a call.

£0.14 for texts to local and UK mobiles

£0.58p per picture message to UK mobiles.

 

So your daughter could burn through this quite quickly.

 

 

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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