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Discussion topic: data not switched on since inception 12 months ago

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This message was authored by tarpon This message was authored by: tarpon

data not switched on since inception 12 months ago

Hi anybody advise our mobile data has never activated properly on my partners mobile phone.

 

And sky is useless at getting back.

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This message was authored by 63johnw This message was authored by: 63johnw

Re: data not switched on since inception 12 months ago

Posted by a Superuser, not a Sky employee. Find out more

Hi @tarpon  have you made sure the correct APN settings are stored in the phone ? 

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tarpon
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This message was authored by tarpon This message was authored by: tarpon

Re: data not switched on since inception 12 months ago

where do i find those 

tarpon
Topic Author
This message was authored by tarpon This message was authored by: tarpon

Re: data not switched on since inception 12 months ago

ok found it but ? 

This message was authored by 63johnw This message was authored by: 63johnw

Re: data not switched on since inception 12 months ago

Posted by a Superuser, not a Sky employee. Find out more

What settings are stored there @tarpon ?

 

It should be 

 

Internet APN Settings:

Name: Sky Mobile Internet
APN: mobile.sky

 

mms settings 

Name: Sky Mobile MMS
APN: mms.mobile.sky

———————————————————————————————

I AM NOT A SKY EMPLOYEE

All Opinions Are My Own

I Wont Respond To Direct Messages So Ask Any Questions Here
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