cold calling regarding changing my sim

[AEuesden]

I am receiving daily calls from people purporting to be from Sky to tell me that I must change my sim card due to complaints from customers.  They are saying that in order to send my new SIM card to me I must confirm my email address and my home address.   Is this real?    

[Daniel0210 · Accepted solution]

@AEuesden 

No. there is no requirement for new sims. It's a scam.

Scammers try to obtain sufficient information to be able to order these expensive mobile devices in your name which Sky innocently deliver to you.

The scammers would then recontact you (again claiming to be Sky) saying they have made a mistake and for you to send it to a (non Sky) address. If you did that they then have the device and you have the bill.

They are very cunning. They may send packaging to post the item (to them) or might even send a 'courier' to collect it. see these links...

https://www.sky.com/help/articles/account-takeover 

With any calls from 'Sky' (especially unexpected calls) if the caller asks for your previously agreed telephone password to confirm you're the account holder (which I would expect a genuine Sky agent to do) initially give an INCORRECT one on purpose. If the caller doesn't challenge it then you know it will be a scam call. 

[caesarome]

@AEuesden 

It is a scam designed to capture your account details so they can order expensive phones from so mark these calls as spam in call history.

[AEuesden]

Thank you all. Reported to sky and fraud team have got it. Definitely a scam