Unfortunately as fellow customers we won't know whether either one of the stories is correct.
▪️ I AM NOT A SKY EMPLOYEE ▪️ [I only provide help on the forum boards so Private/Direct Messaging is switched off] ▪️ Sky customer since 2001 with: Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
I don't think this is a quick process so when did you return it ?
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Posted by a Superuser, not a Sky employee. Find out more
Hi @lydnjhn this isn't sky CS here, mainly fellow customers helping each other so little anyone here can do. You will need to perservere on the phone or make a formal complaint.
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I AM NOT A SKY EMPLOYEE
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