can't activate additional sim

[Mr+Flibbles+86]

Update - This has now been resolved on a private chat

[Scott7939]

I've been trying to activate an additional sim.  When you are logged in, I have pressed activate additional sim but it does not let me get to the screen where I need to type the code, it throws me around in a loop.  It is really frustrating.

[caesarome]

@Scott7939 

If you call Sky from the other phone with a Sky sim in it then Sky will activate it for you, The free number to call them on is just 150.

[Mr+Flibbles+86]

Hi there, I will escalate this to our community chat for you. Please look out for an email or chat bubble. We look forward to speaking to you  

[Greenfingers001]

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂 

[Shunnie93]

I've been trying for the longest time to get help with activating an additional sim on my account. I've gone through all the steps. Please help by escalating to an actual person as the website and automated systems don't work. 

[caesarome]

@Shunnie93 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Greenfingers001]

Thank you for escalating this. We have sent an invite to chat 🙂 

[Mr+Flibbles+86]

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks
 

[Shunnie93]

Hi Thanks for the response. I managed to get through on a call to Sky and was able to activate the sim. 

While this is the case, I've noticed that the additional sim doesn't show in my same Sky account as my primary number although I have been charged for the usage over the last month since I've had it. If I can get some support with linking the two that would be great. 

[Mr+Flibbles+86]

Update – Thanks for chatting to us Shunnie93. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

[Shunnie93]

Hi. Please can we reopen this issue? My sim is activated and working but the sim does not show in my online account. 

What I'm hoping to get is both numbers/plans on the same account. 

[caesarome]

I can alert Sky for you if you are able to respond within the 48 hour timescale once they contact you ?

[Shunnie93]

Yes please

[caesarome]

I have alerted Sky again for you @Shunnie93 so when the contact you tomorrow via the chat bubble on here you do need to respond wothin 48 hours or it will be closed again.