can't activate additional sim

[mcrrp]

Hi

Ordered 2 new tablets and a data plan to go with them. I have activated the first SIM but when I go to activate the additional one it just takes me to my account details which shows the SIM plan and the 2 devices but does not give me the option to active.

Thanks

[GD1]

@mcrrp   I've escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

[Mr+Flibbles+86]

Thank you for escalating this. We have now sent an invite to chat

[Mr+Flibbles+86 · Accepted solution]

Update - This has been answered on a private chat

[Kelhath]

Hi, I am having the same problem.. 

Ordered a sim for my partner (moving from other network as he contract is up). 

Need to activate sim to my account but keeps reverting me back to the account home page

How did you fix this? 

[caesarome]

Have you linked your mobile account to your main Sky ID ?

https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account

[Kelhath]

I have linked the sim to my account. I have tried doing this again and keeps coming up "there seems to be a problem, your account is already linked" 

Thank you 

[caesarome]

@Kelhath 

I have escalated your post to Sky who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[Greenfingers001]

H there guys, 

I can confirm this is part of wider issue affecting some new sim activations this week where the SIM card is still having trouble activating, its still being looked into and is expected to be resolved within the next few days for all affected sim activations with no further action being required by affected customers,  all customers will be notified with updates and once sim activation is completed.

Thanks for your patience

[Blondie351984]

I have the exact same issue!!I'm getting really frustrated with it 🤬

[Missb365]

Hi sorry to jump on but I have received a tablet today with an additional sim and it will not let me activate the new sim as I already have another sim with you 

[caesarome]

The sim that came with the tablet is a spare one that doesn't need activating unless you also ordered a data plan when you ordered the tablet.

[Missb365]

Hi yes it's a new sim plan 

[caesarome]

To get this looked into for you @Missb365 I have escalated your post to Sky who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thank you for escalating this. We have sent Missb365 an invite to chat 🙂