awaiting activation code

[RosonAngela1967]

Hi my wife ordered me an esim and i am awaiting an activation code. can anyone tell me how long it will take for the code to arrive?

cheers guys

[63johnw]

Hi @RosonAngela1967  usually pretty instant, when did you start the activation ?

[RosonAngela1967]

it was ordered about 11am this morning so am surprised to not have recieved it yet 

[63johnw]

Have a look here @RosonAngela1967 

https://www.sky.com/help/articles/esim-sky-mobile-fix-a-problem

[RosonAngela1967]

think im going to hve to contact sky lol

[63johnw]

@RosonAngela1967 

To try and get you some help I have escalated your post to the Sky Community Messaging Team.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Coley-W95]

Thanks for escalating this @63johnw We’ve sent @RosonAngela1967 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.