Sky mobile dissappear from sky app

[DoraMc]

Hi, I can't see my sky mobile bill, piggy bank or anything else in my sky account. Tryed to link account but says it's already linked and don't show anything. 

[caesarome]

@DoraMc 

Has it been working up to now ?

Are you signed in with the correct ID or email address?

[DoraMc]

It was working till about a week ago. 

[caesarome]

@DoraMc 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Coley-W95]

Thanks for escalating this @caesarome. We’ve sent @DoraMc an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.