Your services are currently being restricted when trying to upgrade mobile

[KellyThompson]

Hi 

Trying to upgrade my mobile and getting the error - Your services are currently being restricted There is an outstanding action on your account which is resulting in your services being restricted. Find out how to remove these restrictions.

There is a button underneath to reinstate my services which i click on and start again but keep going round in circles 

The only thing i can think of is there was an old swap that was cancelled but this phone has now been fully paid off 

[caesarome]

@KellyThompson 

I take it your phone is not restricted in anyway so you can use it as normal ?

[KellyThompson]

Yep , the phone is fine 

[caesarome]

@KellyThompson 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Tom-W19]

Thanks for escalating. We've sent an invite to @KellyThompson.

[KellyThompson]

Thank oyu , had the chat come up and started messaging 

[SadMuppet]

Hi - I also have this problem, and was LIED to by Sky Support saying there was/is a bug (?) in the software and was going to be fixed in 1 to 2 hours - this was on 24/12/2024 - so looks like it's still a problem.

We are upto date with all our payments - Sky had better sort this as 2 accounts are easily moved to competitors.

[Addie15]

Hi there, @SadMuppet. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[new2q]

I'm getting the same when trying to look at phone upgrades and adding an iwatch to the account. We have 3 sims on the account and all payments are up to date. 

[caesarome]

@new2q 

Would you like Sky's messaging team to contact you via here about this ?

[new2q]

Yes please!

[caesarome]

@new2q 

I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[new2q]

Thank you so much!

[new2q]

Hi, I never got the chat bubble, could you escalate this again please??

Many thanks

[SadMuppet]

Hi new2q. 

I chatted to someone when the bubble appeared. But they advised to phone Sky. 

thanks