Won’t take eircode

[Ursula3]

Trying to set up my account so my new phone can be sent ou, but the app won't accept my eircode format

in the ROÍ and my eircode won't be taken as the way it is written in its traditional format.

[Addie15]

Hi there,  @Ursula3. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147