Wifi Calling Issues

[G10willy]

For the last 3 weeks or so my wifi calling has become unbearable, after about 1 minute on the phone it becomes intermitent and crackly and its driving me mad. I have been with sky for about 2 years with bt fibre and never had this issue before. Internet signal is not an issue. We dont get a mobile signal where we live so wifi calling etc are really important. My husband is having the same issue he has a S21 Ultra i have an S21 FE is it a phone issue or network issue, any help would be greatly appreciated

Thanks

[63johnw]

Hi @G10willy  are you running the latest firmware versions on both phones ?

[G10willy]

Hi yes both phones have the latest firmware installed. Is it a Samsung issue or sky issue? I have always been with huawei before samsung and never had an issue then.

Thanks

[G10willy]

@63johnw 

[63johnw]

Sorry @G10willy  all I can suggest is calling sky free on 150 to see if they can help. I am assuming you have tried rebooting your router and reconnecting your phones ?

[Clatto]

I have had the same problem for the past month or more. Also completely depend on it, also have Samsung phones. Did you ever get it resolved? thanks

[G10willy]

@Clatto no resolution yet. We still can't work out if its a Samsung issue or sky network issue? Sky aren't very helpful on the phone as they can't seem to understand the problem and that I don't have regular signal and need WiFi calling to work. I have contemplated getting an ee sim card to try in phone and see if that makes any difference. I will keep you posted

[Clatto]

thanks. Yes, this is an extremely frustrating problem. They offer the service, but they don't do much to support the service. And it's the main reason we signed up with Sky, which is a bit tiresome. Oh well. Good luck to us both!

[adamhhh]

I have the same issue, tried different phones and a different wifi (Mesh), still the same. 

Did you get any resolution?

AS you say the Sky  SD desk are not much help.

[G10willy]

@adamhhh still no joy, I have phoned bt as that's who our broadband is with to see if that's where the issue was coming from. They changed a few settings but its still the same. What's odd is that for the first minute or so calls are super clear then it starts to get cracklier and crackling to the.point of unbearable.

[adamhhh]

Exactly same with me, except i am with Sky broadband. 

As you say calls are great for a minute or two and then the quality drops off a hill. 

I was with O2 and sky broadband and call quality was great, had to change as O2 don't do sms on wifi calling. 

I think it must be Sky Mobile where the issue lies. 

[Clatto]

I also had no resolution. Gave up and got a land line. At least now I can rethink whether to switch mobile providers, so I guess that's one result. 

[drs66]

I just switched from 3 a week ago and have exactly the same issue. Worked perfectly with 3 via the same handset and broadband which are an iPhone 13 Pro running bang up to date OS and BT FTTC with very stable 60Mbps. 

[pdavies1978]

Exactly the same issue but I am on iPhone, with Sky broadband and Unifi mesh.

Calls deteriorate after a couple of mins. In addition I get lots of calls just cut off.

I engaged Sky Customer support - you were pretty useless to be honest - and they sent out a new SIM - which has not made any difference.

The common denominator is obviously Sky SIMs or Firmware - as we can see from this thread the same issue happens with different phone models, ISP providers etc.

Sky CS seem to routinely ignore these forums - but hopefully someone will read it.

[G10willy]

We have now switched to BT mobile as we weren't getting anywhere with sky. Needless to say the issue has now stopped and wifi calling is working perfectly.