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This discussion topic has been answered Discussion topic: Why is it so hard to find help/answers...change eSIM back to SIM... NIGHTMARE!!!

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Message posted on ‎21 Oct 2025 11:15 AM

Why is it so hard to find help/answers...change eSIM back to SIM... NIGHTMARE!!!

After many months of eSIM 5G/4G Calling issues, I found out my Moto G75 is NOT compatible with Sky eSIM...what a JOKE!!!

 

I need to change the incompatible eSIM to a normal SIM for a new phone without eSIM support!

 

Please don't ask me to phone 150...That menu system is just a "run-around-going-nowhere-time waster!!!"  very poor, unhelpful customer service.

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Message posted on ‎21 Oct 2025 11:18 AM

Re: Why is it so hard to find help/answers...change eSIM back to SIM... NIGHTMARE!!!

Posted by a Superuser, not a Sky employee. Find out more

Hi @Discente  on here we have been told that the only way to get a replacement physical sim is by calling sky. You could try the social media links at the bottom of this page but they may not be able to help. 

———————————————————————————————

I AM NOT A SKY EMPLOYEE

All Opinions Are My Own

I Wont Respond To Direct Messages So Ask Any Questions Here

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This message was authored by: 63johnw Answer

Message posted on ‎21 Oct 2025 11:18 AM

Re: Why is it so hard to find help/answers...change eSIM back to SIM... NIGHTMARE!!!

Posted by a Superuser, not a Sky employee. Find out more

Hi @Discente  on here we have been told that the only way to get a replacement physical sim is by calling sky. You could try the social media links at the bottom of this page but they may not be able to help. 

———————————————————————————————

I AM NOT A SKY EMPLOYEE

All Opinions Are My Own

I Wont Respond To Direct Messages So Ask Any Questions Here
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Message posted on ‎21 Oct 2025 11:19 AM - last edited: ‎21 Oct 2025 11:20 AM

Re: Why is it so hard to find help/answers...change eSIM back to SIM... NIGHTMARE!!!

Posted by a Superuser, not a Sky employee. Find out more

@Discente  Have a read here Convert SIM card or eSIM | Sky Help | Sky.com | Sky Help | Sky.com

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Discente

Message posted on ‎21 Oct 2025 11:57 AM

Re: Why is it so hard to find help/answers...change eSIM back to SIM... NIGHTMARE!!!

Thank you. 🙂  I hate calling 150.  36 minutes on the phone to 150...including waiting time!  New normal SIM in the post, delivered within 6 working days!

 

NIGHMARE over I hope. 😐  

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