Why is Sky calling me? I have all my settings to NO CONTACT except email

[meemers]

I always say no to all contact except email yet today I received a phonecall from Sky which I did not answer, I will never answer a number I don't recognise and after looking it up online it does seem to be a genuine Sky number but why are they calling me? I specifically said no contact by phone? is this to be a continuous thing? I have hearing issues and I never allow phone calls, how do I ensure this doesn't happen again? very grateful for advice, thank you in advance 🙂

[Daniel0210 · Accepted solution]

@meemers 

Any number can be spoofed. It may not have been Sky. 

Check your marketing preferences here

https://www.sky.com/mydetails/data-and-personalisation 

[meemers]

thank you, that was very helpful, I see everything I previously had unticked had been reset when I renewed my contract, so thank you very much, I assumed I only had to tick these options once, now I know, I appreciate your reply 🙂

[Daniel0210]

@meemers 

I wasn't aware a renewal would influence previously set preferences so if that is what has happened I've learnt something too. 

[meemers]

possibly because I added a phone sim so not just a renewal but an upgrade of sorts so maybe that is why, it could be connected to the sim and not the tv  & broadband contract, I know to look check it in future, every day's a learning day lol  🙂