Why does using the app to upgrade not work

[Sam405]

I've tried to use the app to see if I can upgrade my phone.. it just spins and nothing loads.. I've tried for a few days and still nothing. I always use this way to upgrade and now it's being **bleep** 

[caesarome]

@Sam405 

If the app isn't working, try the website as you can do it here (further down the page):

https://www.sky.com/help/articles/sky-mobile-upgrade

If you don't want a new sim then make sure you select the "I do not need a new plan/sim" option.

If you are struggling with this then give Sky a call on the free 150 number to do it.

If sending a phone back to Sky then make sure you get and keep proof of delivery.