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Discussion topic: Why can't my son use data

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This message was authored by: Faye78

Message posted on ‎11 Dec 2025 04:40 PM

Why can't my son use data

My son has a iphone16e only had it a month can't access data to load any apps,he needs data to use his online bus ticket, but when he tries to use the app he has to restart his phone to make data work
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Avatar for 63johnw
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This message was authored by: 63johnw

Message posted on ‎11 Dec 2025 04:54 PM - last edited: ‎11 Dec 2025 04:54 PM

Re: Why can't my son use data

Posted by a Superuser, not a Sky employee. Find out more

Hi @Faye78  just to confirm he has mobile data turned on in his phone settings ? Has he checked the correct APN is stored in the phone settings ?

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