0

Discussion topic: Why am I paying more?

Reply
Avatar for codzmartin
Level 1 icon
What's this?
This message was authored by: codzmartin

Message posted on ‎26 Oct 2024 03:47 PM

Why am I paying more?

I have a contact for 3 mobile. One new iPhone 16 still with same number from the old mobile but we are charged for 4 not 3? 

Report post
Post 1 of 3
244 Views
0 Likes
Reply
Reply

All Replies

Avatar for Daniel0210
Level 16 icon
What's this?
Superuser
This message was authored by: Daniel0210

Message posted on ‎26 Oct 2024 03:50 PM

Re: Why am I paying more?

Posted by a Superuser, not a Sky employee. Find out more

@codzmartin 

So presumably you've returned a device as part of a swap. You'll continue to pay for that until it has been received/ processed / checked for damage and its value determined. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Report post
Post 2 of 3
238 Views
Reply
Avatar for 63johnw
Level 16 icon
What's this?
Superuser
This message was authored by: 63johnw

Message posted on ‎26 Oct 2024 03:52 PM

Re: Why am I paying more?

Posted by a Superuser, not a Sky employee. Find out more

Hi @codzmartin  as we are fellow customers who can't see your bills we can only guess. Was one of your devices paid off ? What terms were your 3 phones on ? Swap 12 or swap 24 ? Did you agree to a swap ?  Did you upgrade without swapping ? What do your future bills show ? 

———————————————————————————————

I AM NOT A SKY EMPLOYEE

All Opinions Are My Own

I Wont Respond To Direct Messages So Ask Any Questions Here
Report post
Post 3 of 3
236 Views
0 Likes
Reply
Reply