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Discussion topic: Why am I paying more?

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This message was authored by: codzmartin

Message posted on ‎26 Oct 2024 03:47 PM

Why am I paying more?

I have a contact for 3 mobile. One new iPhone 16 still with same number from the old mobile but we are charged for 4 not 3? 

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎26 Oct 2024 03:50 PM

Re: Why am I paying more?

Posted by a Superuser, not a Sky employee. Find out more

@codzmartin 

So presumably you've returned a device as part of a swap. You'll continue to pay for that until it has been received/ processed / checked for damage and its value determined. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
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with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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This message was authored by: 63johnw

Message posted on ‎26 Oct 2024 03:52 PM

Re: Why am I paying more?

Posted by a Superuser, not a Sky employee. Find out more

Hi @codzmartin  as we are fellow customers who can't see your bills we can only guess. Was one of your devices paid off ? What terms were your 3 phones on ? Swap 12 or swap 24 ? Did you agree to a swap ?  Did you upgrade without swapping ? What do your future bills show ? 

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