Discussion topic: Where’s my sim?
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Message posted on 03 Aug 2026 06:16 PM
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Where’s my sim?
New account started over a week ago and no sim has arrived in the post. There seems no way of alerting Sky to this. Chatbot doesn't understand. Went thorough complaints but no answer
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All Replies
Message posted on 03 Aug 2026 06:34 PM
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Re: Where’s my sim?
Hi @Binface if your address is correct in your account you could try ordering another one, only activate one if they both arrive and you won't be charged for the second one.
I AM NOT A SKY EMPLOYEE
All Opinions Are My Own
I Wont Respond To Direct Messages So Ask Any Questions Here
Message posted on 03 Aug 2026 06:41 PM
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Re: Where’s my sim?
Thx. Ordering another looked quite complicated tho
Message posted on 03 Aug 2026 06:42 PM
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Re: Where’s my sim?
Just login to your account @Binface and pick one here.
https://www.sky.com/shop/mobile/plans/
I AM NOT A SKY EMPLOYEE
All Opinions Are My Own
I Wont Respond To Direct Messages So Ask Any Questions Here
Message posted on 03 Aug 2026 06:45 PM
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Re: Where’s my sim?
SIMs are sent using Royal Mail. It may have been lost or just 'late'...
Message posted on 03 Aug 2026 07:17 PM
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Re: Where’s my sim?
Does your phone support an esim as you could order this instead ?
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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