On Monday I placed an order for the new Oppo flex. As I was inputing my bank details for the direct debit the Sky system crashed and I was presented with an error message which stated Sky was at fault. Having heard nothing I contacted them the next day wanting an update on the order. It took until yesterday, Wednesday to get hp;d of someone who says he had sent a credit agreement for me to sign electronically.
The call had already gone on for nearly an hour, making me late for work. I could not access my gmail account as I had input the wrong password for that, I told the person on the phone they would have to call me this morning.
No phone call however I have received a link which according to Sky would take me direct to the credit agreement which was apparently waiting for me to sign, then the phone would be despatched.
Oh really, now I have access to my gmail account, there is no agreement for me to sign, I have clicked the link in the text message, and wouldn't you know it, there is no credit agreement. I am totally fed up now with the whole process, I thought Sky was a massive corporation which would have all of its services and related administration all sorted. The processes in place are a complete **bleep**-up, I do not have time or frankly the will, to spend hours on the phone. I have study to do, and a full time job, why the hell does Sky have to make a simple transaction to flaming difficult. I notice that my upfront payment has gone through without issue.
If this is not sorted out today I want to cancel the whole thing. So we are clear, I have checked every folder in my gmail account, and the link which says my messages on sky. I have signed in correctly and done everything else. I do not want to talk to anyone on the phone. I just want the credit agreement sent to me so that I can have the phone despatched today.
