Discussion topic: Where is my order?
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Message posted on 24 Oct 2025 11:32 AM
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Where is my order?
Hello,
I have ordered my new phone since 25 September and a month after still hasn't been delivered.
can you update me asap?
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Message posted on 24 Oct 2025 11:34 AM
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Re: Where is my order?
@Ermioni
You aren’t communicating with Sky by posting on here. This is a customer ➡️ customer discussion forum where we try to help other Sky customers.
As we’re customers here we have no insight into current stock levels or any delivery timescales.
iPhone 17:~ Any orders for an iPhone 17 are likely to be delayed due to the usual supply and demand issues faced by Apple. This happens every year when a new iPhone is launched.
After credit checks have been completed the most up to date information on your particular order should become available at:
https://www.sky.com/help/articles/track-sky-order
When your order is ready you should get an email from Sky, and then another from the courier (in the UK that’s usually DPD) which should have details of your 1 hour delivery time slot.
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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