Discussion topic: Weird video playback issue
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Message posted on 30 Dec 2024 06:12 PM
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Weird video playback issue
after changing to sky mobile internet from 3
Any video freezes every second on youtube and every other video site using chrome / edge or firefox
but as soon as i switch over to mobile internet sim from 3 the playback works fine again.
tested this with sites from youtube, netflix & disney all get this weird pauses every second and you can unpause and then it plays one more second
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Message posted on 31 Dec 2024 09:41 AM
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Re: Weird video playback issue
Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
Message posted on 02 Jan 2025 09:41 AM
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Re: Weird video playback issue
Update-We are closing this invite now due to no response within 48 hours. If you still need, please let us know so we can re-escalate this for you. Thanks.
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