Weak or no signal

[Joyg]

I've had weak or no signal for over a week now can't use mobile data when out ,only have one bar on my signal ,what's going on 

[63johnw]

Hi @Joyg  have you checked for issues in your area ?

https://www.sky.com/help/articles/service-status-sky-mobile

[Joyg]

 

 

[Joyg]

Nearly two weeks though is ridiculous, might as well have no phone when I'm out as it's usless

[63johnw]

Hi @Joyg  once your service returns to normal and the work is finished then give sky a call on 150 and they should apply a credit to your account for the disruption to your signal. 

[Joyg]

@63johnw one picture say all is OK and the that is not 🙄

[xenon81]

The first picture is just the normal coverage checker that shows the usual level of coverage and doesn't take into account temporary faults. The second is the service status which shows any temporary problems affecting the area. 

[Joyg]

Temporary 🤣it's been over a week now ridiculous, paying for something I cant use out side my home 😒 

[xenon81]

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@Joyg wrote:

Temporary 🤣it's been over a week now ridiculous, paying for something I cant use out side my home 😒 

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If you feel it's not worth paying for only you can do something about that by changing provider

 Note Sky uses the O2 network so do not switch to them or any other network that uses O2 such as Tesco or Giffgaff. 

From https://status.o2.co.uk/ : 

[Kk96]

Hii mines exactly the same!! Noticed earlier on when tried accessing online banking and data just wasn't working it completely cut me off network so was no service I'm so confused to what's happened to sky.