Want to change number, told to buy a new plan

[Spacedout1]

Hi. I rang 150 because I want to change my number.  I was under the impression that I can still stay on my current plan. The agent told me it doesn't work like that, that I have to take out a new plan, she also said my current SIM card/number will get deactivated if I go for another plan. 

I'm only paying £1.50 for this current plan and don't want to lose it. 

is this really how it works when you want your number changed? Thank you 

[GD1]

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@Spacedout1 wrote:

Hi. I rang 150 because I want to change my number.  I was under the impression that I can still stay on my current plan. The agent told me it doesn't work like that, that I have to take out a new plan, she also said my current SIM card/number will get deactivated if I go for another plan. 

I'm only paying £1.50 for this current plan and don't want to lose it. 

is this really how it works when you want your number changed? Thank you 

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Yes.

[caesarome]

Certainly is as it isn't possible to change a number which is why you have to have a new that will come with a different number. Your current data plan might not be available hence you having to have another one if this is what you want to do.