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Discussion topic: Vulnerable customer

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This message was authored by: illustrious+aveng

Message posted on ‎29 Jun 2026 06:32 PM

Vulnerable customer

My wife has had a stroke and she now can't use her phone (zfold 7). Can I return it to sky? Is it going to cost me a fortune?
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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎29 Jun 2026 06:40 PM

Re: Vulnerable customer

Posted by a Superuser, not a Sky employee. Find out more

@illustrious+aveng 

Sorry to hear that.


If she's had it more than 31 days you/she can't send it back without incurring substantial charges. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
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Sky customer since 2001
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Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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