Viewing 2 X Mobile contracts

[POW113]

Hello

I am unable to view both my mobile contracts on the website or the app, I can't view my bill, the piggy bank or anything at all relating to the account.

I need to roll data from one phone to another and also purchase roaming data add ons for both phones.

I am logged on with the correct email address as when I go to my messages all the messages relating to the sim activation for both are listed.

Any advice or workarounds available?

Thank you

[PandJ2020]

You cannot roll data between phones.

You cannot purchase roaming in advance.  It's automatically charged when used.

[POW113]

I can usually move data from the piggy bank to another sim. I've done it multiple times.

Last year when on holiday I added an extra roaming package onto the account using the app.

Regardless if this has changed I still can't view my account, my bills, balance, contracts etc.

All my previous messages are showing as a list but nothing opens when I click on them. 

[PandJ2020]

There are no roaming packages.  Perhaps you mean your spend cap?

[POW113]

To be honest thats least least of my concerns as ther are plenty other options for roaming via an esim.

I just want to view my account. 

Are you aware of anything that can help with that? 

[PandJ2020]

Try via an incognito tab - this will ensure cookies etc. aren't impacting.

if that doesn't work, try again tomorrow.  If not, call Sky...

[POW113]

Thank you. Ive tried the app, the website on my phone, on my tablet and on my laptop all with no luck. 

I will phone sky.

[PandJ2020]

---

@POW113 wrote:

Thank you. Ive tried the app, the website on my phone, on my tablet and on my laptop all with no luck. 

I will phone sky.

---

Another post has reported same issue.  Try tomorrow for starters...

Not that it helps but mine works fine.

[caesarome]

@POW113 

When you login what is happening ?

[POW113]

Hi

I can view all of my VIP information, all historic messages going back years, however when I click on the messages relating to my mobiles I receive an error message. I came view the messages about returning my Sky Q equipment fine though.

I dont have any information on my account at all about my 2 mobile sim contracts, its as if they dont exist. I have tried linking it again and receive an error message stating it is already linked. 

The contracts, piggy bank, spend cap etc have all vanished and on the products paget it states that I dont have any Products.

It makes no sense at all! 

[caesarome]

@POW113 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[_Claire]

Thanks for escalating this. We’ve sent @POW113 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.