Very disappointing experience with Sky Network

[KiranA]

I am facing a serious issue with Sky Network. My SIM was showing only one signal, making it almost unusable. I was forced to switch to their network, and since then I have been facing continuous problems.

Now I am unable to use their network at all, yet they are refusing to cancel the service and are telling me that I must pay cancellation charges. This is completely unfair when the service is not working.

For the past two hours, I have been on calls with their customer support, and they keep transferring me from one department to another. No one is taking responsibility or providing a solution.

This has been extremely frustrating and stressful. I hope Sky takes this issue seriously and resolves it as soon as possible.

[caesarome]

@KiranA 

Do any mast issues show here for you:

https://www.sky.com/help/servicestatus/mobile

[KiranA]

Did that already 

[63johnw]

Hi @KiranA  how were you "forced" to switch to sky ? You have a 31 day cooling off period to try the network. Once past that there will be early termination charges should you wish to leave in the 12 month minimum term. 

[KiranA]

Nobody told me that 

[TimmyBGood]

@KiranA 

Perhaps be aware those are statutory consumer rights regarding goods and services bought unseen. 

You can also argue under wider rights that a product must be as described, of adequate quality and fit for purpose : these don't have a time limit on them.  However, early exit without penalty under these terms is something to be negotiated, not demanded, and realistically there will be fewer support people working over the next couple of weeks.