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Discussion topic: Using saved piggy bank data to buy

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CLou
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This message was authored by CLou This message was authored by: CLou

Using saved piggy bank data to buy

‎29 Oct 2023 06:24 AM

I am trying to use saved piggy bank data to buy a cable or towards AirPods. I've selected the option from the app which redirects me to the website but then it doesn't have any option for me to pay using saved piggy bank data? What am I doing wrong?

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63johnw
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Superuser
This message was authored by 63johnw This message was authored by: 63johnw

Re: Using saved piggy bank data to buy

‎29 Oct 2023 07:37 AM

Posted by a Superuser, not a Sky employee. Find out more

Hi @CLou  you aren't doing anything wrong, currently the only thing you can trade data in against is a new device, there isn't an option to trade in against accessories. 





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Daniel0210
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Superuser
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Re: Using saved piggy bank data to buy

‎29 Oct 2023 08:05 AM

Posted by a Superuser, not a Sky employee. Find out more

@CLou 

This link seems to suggest you can which was posted by Sky a few days ago

https://helpforum.sky.com/t5/Sky-Mobile/Sky-Piggybank-Rewards-Oct-Nov-Update/ba-p/4460898 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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63johnw
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Superuser
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Re: Using saved piggy bank data to buy

‎29 Oct 2023 08:33 AM

Posted by a Superuser, not a Sky employee. Find out more
@Daniel0210 wrote:

@CLou 

This link seems to suggest you can which was posted by Sky a few days ago

https://helpforum.sky.com/t5/Sky-Mobile/Sky-Piggybank-Rewards-Oct-Nov-Update/ba-p/4460898 

Link says it should be possible but when I look on the accessories pages you can't trade anything in @Daniel0210. It's also showing a lot of items as free for me with zero monthly cost so looks like there is an issue with the website. 





If someone has helped give them a thumbs up.

If their answer solved your issue mark it as the correct answer.

I won’t respond to direct messages so please post any problems on the forum.
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