Discussion topic: Phone swap issue

This message was authored by: sc46 · ‎27 Oct 2023

I have swapped my phone and have sent back the old one but have heard nothing from sky. I've tracked the phone and it has been delivered. Its been over 2 weeks and I'm still paying for the old phone as well as the new one. How long is it taking ?

This message was authored by: PandJ2020 · ‎27 Oct 2023

2-3 weeks at the moment it seems.

I am just another Sky customer and my views are my own

This message was authored by: ekokuk1404 · ‎28 Oct 2023

Same problem here! This is my second bill period now that I am paying for 2 phones,, they confirmed they received the old phone this was on 1st September- still waiting!!

This message was authored by: sc46 · ‎29 Oct 2023

Wow have you rang them.

This message was authored by: sc46 · ‎29 Oct 2023

I'll give it this week

, then chase.

This message was authored by: ekokuk1404 · ‎29 Oct 2023

Yes I did- 3 times and they said they will rectify this but still hasn't happened

Discussion topic: Phone swap issue

Phone swap issue

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