Using data in Italy

[Ellie9595]

Hi, my data is not working in Italy. I've turned on data roaming and the network is correctly showing italian options. I've removed the spending cap and manually rewrote the information in mobile network settings. Not sure what else to do. I've bought an esim from Airalo to use in the meantime but that's not working either. Thanks

[63johnw]

Hi @Ellie9595  to try and get you some help I have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat. 

[Lisa-P1987]

Thanks for escalating this. We’ve sent an invite to chat.

[Gcamcv]

Hi I have a similar problem and can't seem to get my mobile data to work in Itsly. It worked in Switzerland but has stopped Grainne