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Discussion topic: Urgent cancellation
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This message was authored by: Juandon
Message posted on 29 Sep 2026 11:01 PM
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Urgent cancellation
Hello Sky Team, I placed an order today for [iPhone model] with upfront payment of £. Order number: [if you have it]. I want to cancel this order under my 14-day statutory cooling-off period / 31-day Sky guarantee, before delivery and activation. Please confirm cancellation and refund of my upfront payment to my original payment method. I have not used the SIM or handset.
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This message was authored by: caesarome
Posted by a Superuser, not a Sky employee.
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Message posted on 29 Sep 2026 11:09 PM
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Re: Urgent cancellation
As we are customers here who help each other all we can suggest is that you call Sky tomorrow so they can cancel the order that you placed.
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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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