I have had the worst ever experience with Sky and am still going through this nightmare.
My phone was replaced by Apple as it was faulty. I have had a SKY Mobile eSIM for the past 2 years installed on it. For some reason, when trying to reinstall the eSIM with the activation code, it was not working.
This relates to my number ending in 007.
I called up Sky, and the team couldn't replace the eSIM; they had to send me a physical SIM.
I got the physical SIM and then activated it.
Once activated, I then went to mySky app to convert it to an eSIM.
The process to do this is you log in to the mySky app -> Manage SIMs -> convert to eSim -> Verify account via text OTP -> eSim replaced via new QR code and activation Code sent by email.
This was done, the eSim was installed, I was able to make/recieve calls, Data, and only send text. I was not able to recieve texts. Which is so important, as my banking apps are linked to it.
I then called Sky again to try to get this rectified. Back and forth for 3 days. Until they concluded that I needed another physical SIM replacement to do the conversion again. During the call, I had discussed with the team to get another number, as apparently, you can verify using a second number on the account, which I was not able to do.
So the 2nd Physical SIM arrived and I activated it, and I went through the process online and with a Sky representative. For some reason, when sending the verification text, the system is saying "Sending Failed".
After 48 hours again waiting and having multiple calls for over 2 hours each to rectify this, I am still having the issue with the Text Verification, ion andis it sis saying "Sending Failed" both on my end and on Sky's end.
The physical Sim was replaced again for the 3rd time.
Still having the same issue.
After 2 weeks of going through this, I just want to leave Sky as this is abysmal. I need my PAC.
Even my PAC is not able to be generated.
I have been given 2 case numbers:
"4494821640"
"4520057003"
I either need a replacement eSIM or my PAC so I can leave.
This is ridiculous, how I have been passed from department to department and no one has been able to rectify this for over 2 Weeks.
It's a simple solution to send over a new eSIM via email. I can verify all security questions that need to be asked and verification on email or on the SPARE number labelled on my account ending in 720.
Or send me my PAC CODE for the number ending in 007!
Regards
Elliott
