Urgent: Billing Issue for Returned Mobile Device

[Hala2]

Dear Sky Mobile Customer Service,

I am writing to express my frustration regarding an ongoing issue with my account.

For the past two months, I have been trying unsuccessfully to contact your customer service team. I am currently outside the UK on holiday, which has made it even more difficult to resolve this matter.

Despite having returned the mobile device (Samsung S21 5G), I am still being charged. I made a payment of £45 previously, and this morning I have been charged an additional £76. I do not understand why I am being billed for a device that I have already returned.

This situation is unacceptable. I kindly request that you:
- Immediately investigate and correct these charges
- Confirm that the returned device has been properly processed
- Refund any incorrect payments
- Provide a clear explanation of what has happened

Please treat this as urgent and respond to me via email as soon as possible, as I am unable to call from abroad.

I expect this issue to be resolved promptly.

Yours sincerely, 

hala

[daveNOS]

@Hala2 You are not contacting customer service by posting here, the community is maiinly a customer to customer support platform, and i don't think the few Sky staff here can assist with this issue.

If you can't call Sky then you may want to try reaching out via there social media accounts.

[PandJ2020]

See here for numbers to call Sky when abroad: https://www.sky.com/help/sky-mobile/data-calls-and-texts-mobile/mobile-data/going-or-calling-abroad/...

[Daniel0210]

@Hala2 

In addition to the correct advice above Sky won't be able to contact you via your email address based on your post. Your Community username is not linked to any Sky accounts you may have so no one knows who you are.