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Discussion topic: Upgrading phones

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This message was authored by: Ste6969

Message posted on ‎27 Dec 2025 01:25 AM

Upgrading phones

Is anyone else having issues trying to upgrade ther phone? The website keeps telling me the page hasnt been found after I click on the button to upgade on either of my phones

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎27 Dec 2025 04:03 AM

Re: Upgrading phones

Posted by a Superuser, not a Sky employee. Find out more

@Ste6969 

If clearing the cache or changing browser doesn't work then give Sky a call and an agent can place the order for you. 


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Message posted on ‎27 Dec 2025 10:02 PM

Re: Upgrading phones

Thanks but that didnt work.

 

The whole point of the website is to be able to browse what you can upgrade to yourself, no offence to anyone but I dont want to sit on a call with someone who can hardly speak english trying to describe a phone  and not being able to understand any questions I have.

 

Is anyone else having the issue with the upgrade section of the sky website or is it just me?

 

 

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Message posted on ‎27 Dec 2025 10:04 PM

Re: Upgrading phones

Posted by a Superuser, not a Sky employee. Find out more
@Ste6969 wrote:

Is anyone else having the issue with the upgrade section of the sky website or is it just me?

 

 

It's a common reported problem.  The solution has been given.

I am just another Sky customer and my views are my own even if you don't like the answers
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Message posted on ‎27 Dec 2025 10:04 PM

Re: Upgrading phones

Posted by a Superuser, not a Sky employee. Find out more

Does it work if you use an alternative browser ?

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Message posted on ‎27 Dec 2025 10:18 PM

Re: Upgrading phones

No, 

 

I've tried it on Chrome and on Safari and its the same issue

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Message posted on ‎27 Dec 2025 10:21 PM

Re: Upgrading phones

Posted by a Superuser, not a Sky employee. Find out more

Have you tried incognito mode on your browser @Ste6969 ?

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Message posted on ‎27 Dec 2025 10:32 PM

Re: Upgrading phones

I've just tried that now and its the same issue

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