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Discussion topic: Upgrading device.
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This message was authored by: Charlene-1327
Message posted on 24 Dec 2025 01:49 PM
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Upgrading device.
Hi not sure if anyone can help with my enquiry? Basically I'm due an upgrade on one of my devices, since the beginning of the year. I just haven't needed to. Now I have gone to upgrade this device, the sky app and website seems to be playing up? I get as far as placing the chosen device in my basket, select the next page to put the order through and the page either doesn't load or comes up with a message saying there is a problem with the site that is sky problem. The message advices to reload or go to the website but the same problem occurs. I've tried this for a week now and it keeps happening. Can anyone advice me on this problem or have any suggestions please? I would appreciate it. Thank you.
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This message was authored by: caesarome
Posted by a Superuser, not a Sky employee.
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Message posted on 24 Dec 2025 01:58 PM
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Re: Upgrading device.
The only way to get this order placed will be by calling Sky on 150 from a phone that has a Sky sim in it.
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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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