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Discussion topic: Upgrade upfront cost

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Avatar for Sandra156
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This message was authored by: Sandra156

Message posted on ‎30 Dec 2025 11:16 AM

Upgrade upfront cost

I'm trying to upgrade my mobile as I'm now eligible but it's asking for a £12 upfront cost. Why is this. I'm past the 24 months 

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎30 Dec 2025 11:19 AM

Re: Upgrade upfront cost

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@Sandra156 

Could be due to the credit checks Sky will be carrying out. 


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This message was authored by: caesarome

Message posted on ‎30 Dec 2025 11:28 AM

Re: Upgrade upfront cost

Posted by a Superuser, not a Sky employee. Find out more

@Sandra156 

Even with an upgrade you will be credit checked again so if you been asked to pay an upfront cost of £12 this will be taken off what you will be paying for it over the length of your contract.

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