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Discussion topic: Upgrade/swap

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This message was authored by Nicola137 This message was authored by: Nicola137

Upgrade/swap

I want to swap/upgrade my mobile but it keeps says I am unable to swap, I was under impression that I could swap after 2 years anyone help please?

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This message was authored by 63johnw This message was authored by: 63johnw

Re: Upgrade/swap

Posted by a Superuser, not a Sky employee. Find out more

Hi @Nicola137  you should be able to swap (unless you were on swap 12 and are passed 24 months) so if it's not letting you do it online then call sky on 150 for help. 

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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Upgrade/swap

Posted by a Superuser, not a Sky employee. Find out more

You can swap from anytime from 30 days to the end of your contract.

 

If you have a Swap24 contract then you'd normally do this at 2 years where your device should hopefully cover the outstanding credit and you can start a whole new contract.

 

If it's not working online then call Sky on 150 to do it.

I am just another Sky customer and my views are my own
Nicola137
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This message was authored by Nicola137 This message was authored by: Nicola137

Re: Upgrade/swap

I have tried calling this number however it is only a automated thing, anyone have a number that I can speak to a human please? Tried several 0333 numbers and still no luck 

This message was authored by caesarome This message was authored by: caesarome

Re: Upgrade/swap

Posted by a Superuser, not a Sky employee. Find out more

All phone numbers to Sky will be the same so try saying nothing if asked anything by the bot and remain on the line.

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