Upgrade/swap

[Nicola137]

I want to swap/upgrade my mobile but it keeps says I am unable to swap, I was under impression that I could swap after 2 years anyone help please?

[63johnw]

Hi @Nicola137  you should be able to swap (unless you were on swap 12 and are passed 24 months) so if it's not letting you do it online then call sky on 150 for help. 

[PandJ2020]

You can swap from anytime from 30 days to the end of your contract.

If you have a Swap24 contract then you'd normally do this at 2 years where your device should hopefully cover the outstanding credit and you can start a whole new contract.

If it's not working online then call Sky on 150 to do it.

[Nicola137]

I have tried calling this number however it is only a automated thing, anyone have a number that I can speak to a human please? Tried several 0333 numbers and still no luck 

[caesarome]

All phone numbers to Sky will be the same so try saying nothing if asked anything by the bot and remain on the line.