I am in the process of trying to upgrade a phone.
All credit checks are fine, however when I get to the payment page to pay the £2 upfront handset cost the payment freezes.
i have tried this twice now with the same result. I don't really want to do this for a third time as i have already noticed the 2 hard searches on my credit file!
I can't seem to find a help line number to speak to an advisor.
