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Discussion topic: Upgrade gone wrong

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Avatar for Louise210405
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This message was authored by: Louise210405

Message posted on ‎30 Aug 2024 04:32 PM

Upgrade gone wrong

I thought I was doing an upgrade on my device but I now have a new phone and a new sim? 

I now have 2 sims in my sky account but I haven't activated the new one as I want to keep my number 

 

How do I now send my old phone back?

 

I think I done it all wrong!! 

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎30 Aug 2024 04:41 PM

Re: Upgrade gone wrong

Posted by a Superuser, not a Sky employee. Find out more

You will need to call Sky from your mobile on 150.

 

If you don't activate the new sim then you will not be charged for it.

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