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Discussion topic: Upgrade - Max 5 Devices

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This message was authored by: Katy290

Message posted on ‎27 Feb 2026 04:19 PM

Upgrade - Max 5 Devices

I have 5 devices on my account which is the max. 
I have just paid the final balance on one of the devices, so should be able to take on another device? 
I keep getting an error message saying I'm at the max.

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎27 Feb 2026 04:22 PM

Re: Upgrade - Max 5 Devices

Posted by a Superuser, not a Sky employee. Find out more

@Katy290 

Presumably you're referring to a mobile so I've moved your post to the Mobile board.

 

They only drop off your account (eventually) if returned to Sky. If it's stopping you adding a new device call Sky so an agent can place the order for you.


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This message was authored by: caesarome

Message posted on ‎27 Feb 2026 04:28 PM

Re: Upgrade - Max 5 Devices

Posted by a Superuser, not a Sky employee. Find out more

@Katy290 

You will need to call Sky on 150 to have them place the order for you.

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