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Discussion topic: Unknown caller id

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Avatar for Davem1182
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This message was authored by: Davem1182

Message posted on ‎24 Jan 2026 03:31 PM

Unknown caller id

Received calls all come as unknown caller id ,tried all the basics ,

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎24 Jan 2026 04:04 PM

Re: Unknown caller id

Posted by a Superuser, not a Sky employee. Find out more

@Davem1182 

What have you tried ?

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Message posted on ‎24 Jan 2026 04:36 PM

Re: Unknown caller id

Switching on caller id. Full reset twice .switched phone off ,left for 2mins twice or more , air plane mode for 30 seconds the off , switched WiFi calling off 

 

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This message was authored by: caesarome

Message posted on ‎24 Jan 2026 04:43 PM

Re: Unknown caller id

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@Davem1182 

Have you recently returned from abroad ?

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Message posted on ‎24 Jan 2026 04:51 PM

Re: Unknown caller id

Sadly no

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This message was authored by: caesarome

Message posted on ‎24 Jan 2026 04:54 PM

Re: Unknown caller id

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What phone do you have ?

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Message posted on ‎24 Jan 2026 05:13 PM

Re: Unknown caller id

Motorola g50 fusion

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This message was authored by: caesarome

Message posted on ‎24 Jan 2026 05:23 PM

Re: Unknown caller id

Posted by a Superuser, not a Sky employee. Find out more

Have you tried getting the network settings sent to your phone ?

 

Go to sky.com/networksettings (My Account > Mobile > Settings) and sign in with your Sky iD.
Select the mobile number or SIM name you're having trouble with.
Scroll to 'Resend network settings' and select Request settings.
Save the settings when your receive them and reboot your phone.

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