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Discussion topic: Unexpected bill

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Avatar for Darren1980NI
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This message was authored by: Darren1980NI

Message posted on ‎13 Aug 2026 01:01 PM

Unexpected bill

Good afternoon, I upgrade my phone and was advised that my contract would go from £11 per calendar month to £38 per calendar month. I have received a bill through for £45.86 charging me for calls and text messages. What has changed and how can this be addressed? Many thanks Darren
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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎13 Aug 2026 01:05 PM

Re: Unexpected bill

Posted by a Superuser, not a Sky employee. Find out more

@Darren1980NI 

What do your future bills show ?

 

Calls and texts are free with any data package so have this been refunded in anyway later on in the bill ?

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This message was authored by: PandJ2020

Message posted on ‎13 Aug 2026 01:08 PM - last edited: ‎13 Aug 2026 01:08 PM

Re: Unexpected bill

Posted by a Superuser, not a Sky employee. Find out more
@caesarome wrote:

@Darren1980NI 

Calls and texts are free with any data package so have this been refunded in anyway later on in the bill ?

Only to inclusive numbers - basically 01 / 02 / 03 and 07 mobiles.  Most others are chargeable.

I am just another Sky customer and my views are my own even if you don't like the answers
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