Under 18 filter

[ella2016]

I don't have a credit card

[caesarome]

@ella2016 

You will need a credit card to do this as per this:

https://www.sky.com/help/articles/parental-controls-sky-mobile

You can either use one from a family member or friend or if you have a phone contract with Sky then you can call them and they will do this for you as only someone aged 18 or over can sign a credit agreement so they will already know that you are older than 18 for the adult settings to be changed. 150 is the free number to use to call Sky on

[ella2016]

I have a American express card and a debit card but no credit card 

[TimmyBGood]

@ella2016 

Debit cards won't work because many banks issue those to under-18s.

A great many UK retailers don't accept AmEx  (because the transaction percentage charged is considerably higher) so don't have links into the AmEx back end to verify the card number.

[caesarome]

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@ella2016 wrote:

I have a American express card and a debit card but no credit card 

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@ella2016 

Does what I posted earlier for you apply so have you signed a credit agreement with Sky for a device ?