Unbelievable

[Larson2005]

So honestly do not know where to start here? First of all I discovered I was getting charged £43 instead of £26 a month by Sky Broadband? Only by chance as I was complaining about the Samsung earbuds that I sent away on the 30th of October and they still have not sorted anything?

So 14 agents later, over 9 hours of complaining over the phone, yes 9 hours and counting. Their now saying my earbuds were over weight at 1.2 kg? Sorry......... 1.2kg absolutely absurd! I've sent them 3 proof of packaging reciepts and now their (almost) admitted they got the tracking number wrong (I sent 3 photographs of proof of postage). 

I had 1 guy, I won't mention his name as he was the best of a terrible bunch of mi's trained misfits. Literally telling me he could get sacked if he told me hiw bad the general situation is for cases like mine! Lot of respect for him.

However, here I am asking for manager after manager and they've always just left the building, how convenient. It's like they get a bonus for not involving them? Actually worked for telecommunications many years ago and I get it.

Still no earbuds, and 14 agents promising me everything and bassically just lying to get me off the phone.

I'm literally going to the ombdusman, I've already complained to 'Sky' but they havnt bothered even getting back to me alot of agents are saying to me ok we' cancel your account......... oh no Sky absolutely no chance are you getting away with the way I have been treated! Beyond angry, now this is personal, and I promise I will get a result, I'm not going away!

[caesarome]

@Larson2005 

If you are yet to register an online complaint then you can do so via this link:

https://www.sky.com/help/complaints

If you have put in a complaint then this link explains what to do next:

https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice/

If your complaint relates to Sky Broadband, Sky Talk, Sky TV, Sky Mobile or our complaints handling process, and we haven’t resolved your complaint to your satisfaction within eight weeks of you first making your complaint to Sky, or if you’ve received a notification from us saying that your complaint has reached "deadlock" with nothing more we can do, you have the right to take your complaint to the Communications and Internet Services Adjudication Scheme (CISAS), an independent alternative dispute resolution scheme who will review your complaint.

[Larson2005]

So 8 weeks? I've not even been acknowledged that my complaint has been read or taken seriously?

I sent my earbuds on the 30th of October 2024. I've been told over the phone absolute nonsense and lies however, in my corner I have recordings, dates, times and names of the individual advisors bassically lying to me. And yes, I warned all the advisors I was recording then. And obviously proof of postage, as mentioned beyond angry, baffled, upset how badly I've been treated.

[Larson2005]

And by the way, 2 earbuds wiegh 1.4 grams not 1.2 kg according to my proof of packaging!

[caesarome]

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@Larson2005 wrote:

So 8 weeks? I've not even been acknowledged that my complaint has been read or taken seriously?

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Did you register the complaint online, if so you need to give them the 8 weeks then ask for an update, if there is none then you should be able to ask for the deadlock letter allowing you to take it further.