Discussion topic: Unauthorised payment
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Message posted on 04 Jul 2025 04:56 PM
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Unauthorised payment
I cancelled my contract within the 14 day cooling off period. I have sent back the handset and ha
ve received confirmation that the handset is in your possession and the contract is cancelled . However on 2nd July you took £27 from my account which was not the deal and I need it refunded immediately. Catherine Lowe
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Message posted on 04 Jul 2025 05:00 PM
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Re: Unauthorised payment
The bill would have been created before you cancelled it so now you have done this do you see a credit on what will have been your next bill because if you do once this bill has been paid you can have the credit refunded.
This is a customer helps customer forum so you are not talking to Sky.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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