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This message was authored by: Jamesdavis1 · ‎23 Jan 2026

Been trying to get an upgrade since the 9th of December. Sky promised to call me back saying there is an error on my account VIP member 27 years plus. Any help would be appreciated

This message was authored by: caesarome · ‎23 Jan 2026

@Jamesdavis1

Can you not place your upgrade order via your account:

https://www.sky.com/help/articles/sky-mobile-upgrade

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This message was authored by: caesarome · ‎23 Jan 2026

@Jamesdavis1

Can you not place your upgrade order via your account:

https://www.sky.com/help/articles/sky-mobile-upgrade

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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

This message was authored by: Jamesdavis1 · ‎26 Jan 2026

Hi

No, I'm afraid not. When they or I try, it just throws up an error page and doesn't refresh. I'm hoping for a call back tomorrow, fingers crossed🤞

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