Unable to view my sky mobile account

[NCAberdeen]

I joined Sky mobile in February but I am unable to view my account online as it will not link my Sky ID.  I have already telephoned Sky twice, the first time the lady wasn't willing to help, the second time the guy was really helpful and said  I had several Sky IDs and it was because I was paying by debit card and he changed it to direct debit.  However it still will not recognise my details, this is driving me mad.  I had Sky broadband years ago but not for at least the last 5.  Surely they should be able to merge accounts or delete old accounts.  Is there anyway all my SKY IDs can be completely deleted and I can start afresh?

[63johnw]

Hi @NCAberdeen  to get you some help I have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat. 

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[Lisa-P1987]

Update - Spoken to @NCAberdeen and after a few checks, the issue is resolved, customer is online now 🙂

[Anna112]

Hi, I am having the same issue I have never been able to view my mobile contract details online. Error message always occurs