Unable to upgrade

[Sugarhoney]

Unable to upgrade or browse new phone deals online. Every time I click on a handset it says i have been restricted and cannot process. I have tried on different devices and the same thing keeps happening. Works fine when I am not logged into my account but as soon as I log in it happens again

[Sugarhoney]

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[63johnw]

Hi @Sugarhoney  you will need to call sky on 150 so they can help with the upgrade and investigate why you can't. 

[Scottd2]

Did you manage to find out a way around this? I'm getting exactly the same issue when trying to upgrade my handset 

[daveNOS]

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@Scottd2 wrote:

Did you manage to find out a way around this? I'm getting exactly the same issue when trying to upgrade my handset 

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@Scottd2 Call Sky, there is no other way to get that issue sorted.