I received my new phone with sky last week. On signing up, I thought I had picked the 100GB Data option but come to find out it was only 100MB when I ran out of data whilst out at the weekend. When returning home, I tried to update my data plan to 50GB however, kept receiving a message that this was not possible.
I contacted sky on the live chat who informed me that I couldn't upgrade it as there is an outstanding balance on my account since 2022. He said he would raise a ticket and this would be resolved in 7-13 days. With this being urgent, I contacted sky by phone yesterday and was informed of the same thing- a £59 debt that needs clearing then I will be able to upgrade my data plan, view accessories etc. so I have rang to pay this today and have again been fobbed off with "wait a couple of days and you should be able to upgrade" and they haven't allowed me to pay. I know this won't be resolved in a couple of days and she said she would raise a ticket AGAIN! After explaining this is urgent as without data, I can't leave my house as I rely on the internet for bus passes, directions etc. she said there was nothing more they could do and I would have to wait for the ticket to be resolved. Is there anything I can do to move this process along? I need more data asap or I'm going to be stuck in the house until this is sorted. If I'm unable to upgrade it I will need to cancel and purchase the contract elsewhere.
